Privacy Policy

NovaAgency.AI

Effective Date: January 2025

NovaAgency.AI (“NovaAgency,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information.

1. Information We Collect

We collect information only when necessary to operate our website, evaluate fit, schedule calls, or deliver services.

Information you may provide:

Name

Email address

Phone number

Business name

Business-related details about your MedSpa

Scheduling and booking information

We do not intentionally collect sensitive personal data or protected health information (PHI).

2. How We Use Your Information

We use your information to:

Evaluate whether our services are a fit

Schedule and manage Booking System Reviews

Communicate regarding services and onboarding

Deliver one-time system installations

Provide service-related support

Comply with legal obligations

We do not sell personal information.

3. Communications (Email & SMS)

If you provide your contact information, we may contact you via email or SMS regarding:

Qualification and scheduling

Service delivery and onboarding

Updates related to purchased services

We do not send promotional marketing messages unrelated to your inquiry or service.

Mobile opt-in data and consent are not shared with third parties for marketing or promotional purposes.

4. Sharing of Information

We do not sell or rent your personal information.

We may share information with trusted third-party service providers only as necessary to operate our business, including:

Scheduling tools

CRM and automation platforms (e.g., GoHighLevel)

Payment processors (e.g., Stripe)

Email and SMS providers

These providers are contractually required to safeguard your information.

5. Cookies & Tracking

We may use cookies or similar technologies to improve website functionality and user experience.

You can control cookie behavior through your browser settings.

6. Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect your information.

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as necessary to:

Fulfill the purpose for which it was collected

Comply with legal and accounting obligations

Resolve disputes and enforce agreements

You may request deletion of your data, subject to legal requirements.

8. Your Rights

Depending on your state of residence, you may have the right to:

Request access to your personal information

Request correction of inaccurate information

Request deletion of your information

Requests can be submitted by contacting us at the email below.

9. California Privacy Rights (CCPA)

If you are a California resident, you have the right to:

Know what personal information we collect

Request deletion of your personal information

NovaAgency.AI does not sell personal data as defined under the California Consumer Privacy Act (CCPA).

10. Children’s Privacy

Our services are intended for business owners and professionals only.

We do not knowingly collect information from individuals under the age of 18.

11. Changes to This Policy

We may update this Privacy Policy from time to time.

Updates will be posted on this page with a revised effective date.

Your continued use of our website or services constitutes acceptance of the updated policy.

12. Contact Information

If you have questions about this Privacy Policy, please contact:

Email: [email protected]

Company: NovaAgency.AI