Privacy Policy

1. Introduction

NovaAgency.AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with our AI-powered missed call recovery system. Please read this policy carefully. By using our services, you consent to the practices described herein.

2. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, business name, business address, and billing information that you voluntarily provide when signing up for our services, booking a demo, or contacting us.

Call and Communication Data: Phone numbers of callers, call timestamps, text message content exchanged between our AI system and your customers, and appointment booking details.

Usage Data: Information about how you interact with our website and dashboard, including IP address, browser type, pages visited, time spent on pages, and referring URLs.

Device Information: Information about the device you use to access our services, including device type, operating system, and unique device identifiers.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our missed call recovery and lead management services
• Process and manage your account, subscriptions, and billing
• Send automated text messages and communications on your behalf to your customers
• Schedule and manage appointments through our AI booking system
• Send you service-related notifications, updates, and administrative messages
• Improve, personalize, and expand our services
• Analyze usage patterns to enhance user experience
• Comply with legal obligations and enforce our terms

4. Sharing of Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With third-party vendors who assist us in providing our services (e.g., hosting providers, payment processors, SMS gateway providers)
• Legal Requirements: When required by law, regulation, or legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you have given us explicit permission to share your information

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Call and communication data is retained for a period of 12 months unless you request earlier deletion.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• The right to access and receive a copy of your personal data
• The right to rectify or update inaccurate personal data
• The right to request deletion of your personal data
• The right to restrict or object to processing of your personal data
• The right to data portability
• The right to withdraw consent at any time

To exercise any of these rights, please contact us at the email address provided below.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

9. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. We strongly advise you to review the privacy policy of every site you visit.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal data from a child under 18, we will take steps to delete that information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

NovaAgency.AI
Email: [email protected]